Getting the Cross-Channel Customer Experience Right With Marketing Orchestration
Retain
Churn Prevention
Zero in on customers at risk of churning from your app — before they bail.
Challenge
Customers Don’t Always Stick Around
It’s sad but true: the majority of relationships between customers and apps don’t even make it to their one-month anniversary. Even sadder when you consider all the time and money you spent working to win them over in the first place.
Stats
Churn Prevention by the Numbers
95%
of new, opt-in app users churn within the first 90 days if they don’t receive any push notifications.
190%
higher retention rate for app users who receive one or more push notifications in their first 90-days versus those who don’t receive any.
platform
Churn Prevention + Our App Experience Platform
With AI and predictive analytics, you can see which customers are at risk of churning and take action to keep them — before they go. Then, you can send personalized, real-time push notifications that keep you top of mind without becoming a nuisance.
Channels
Go omnichannel.
Take an omnichannel approach to churn prevention. Message at-risk app users on other channels like email or SMS with personalized offers that renew engagement and spark action — all from a centralized, coordinated platform.
Orchestration
Send messages they’ll actually see.
Our Orchestration solutions help you send messages responsive to customer context. Experimentation solutions help you fine-tune your approach for optimal results.
ANALYTICS & DATA
Segment based on churn risk.
Apply Airship’s Predictive Churn solution to put the power of machine learning to work for your brand. Segment messages based on churn risk — win back those at high risk of churn with data-driven offers and deals.
Learn More About Our App Experience Platform
Related Resources for Churn Prevention
Ready to Reduce Churn?
Delivering the data and solutions you need to help prevent customer churn is just one way our App Experience Platform powers engagement, value and ROI. Let us show you exactly what it can do for your brand.