Acquire

Onboarding

Set the stage for active, engaged customers.

Challenge

Build a Solid Foundation for Customer Retention

You invest a lot of effort and money to get new customers to discover and download your app. Your return on that investment hinges on everything that happens next. Show immediate value, and you’re off and running toward the first of many conversions. Deliver disappointment, and you may never get a second chance.

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Stats

Onboarding by the Numbers
30%
of users cite that the inability to understand a product is their main reason for going inactive.
Source

50%
increase over the last five years in the cost of acquiring a customer.
Source
7%
improvement in bottom line revenue by improving customer retention by just 1%.
Source

Platform

Onboarding + App Experience Platform

Onboarding is made up of all the interactions that set the stage for long-term customer value. Understand which actions get customers to engage, convert — and stick around.

Learn More About Our App Experience Platform

Channels

Offer multiple ways to connect during onboarding.

Offer users lots of options to connect with you across multiple channels — then manage all those channels from our centralized platform.

Orchestration

Get customers on board — and keep them there.

Work smarter not harder at successful onboarding with orchestration and optimization solutions that help keep users on the track to retention and conversion.

ANALYTICS & DATA

Use the power of data to optimize onboarding.

Gather and analyze the data you need to build a solid foundation for more relevant, personalized messaging throughout your relationship — and create long term value for your customers and your brand.

Related Resources for Onboarding

Let’s Talk Onboarding

We’d love to understand your brand’s challenges and opportunities around onboarding and explore the ways we can help. Get in touch today for a conversation and a personalized demo of our onboarding solutions.